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Sayroam

Sayroam Support and Account Deletion

Notice revision: 2026-10-18.6 · Effective 18 October 2026

Sayroam is operated by MansaMusaInvst., Swiss sole proprietorship, UID CHE-370.926.542, Speerweg 20, 8618 Oetwil am See, Switzerland.

Email gravies.11.ribbons@icloud.com for account help, reports/appeals or privacy requests. The operator handles support personally. Continuous monitoring or a fixed response time is not promised.

Include your username if you know it, app/iOS version and a short description. Add an existing report or Apple transaction reference if relevant. Do not email passwords, recovery codes, ID documents, selfies, recordings or payment-card details. If a privacy request needs more information, support must arrange a proportionate secure process. An email, payment receipt or identity document does not by itself prove account ownership or let support reset your password.

Current availability

These notices cover Sayroam’s free-account social service, areas, optional cosmetic appearances, website and restricted tests described below. Account creation and the first approximately 25 km area are free. Optional paid features are available only when offered by the app with the required Apple product and current ownership checks; Apple shows the actual localized price before confirmation. Existing purchase recovery remains separate from new-purchase availability. Apple/Google sign-in and remote alerts are available only when configured and offered. Four supplied isolated App Review fixture accounts use a separate labelled hosted environment with fictional members, sample tones and simulated account/area access; their explicit uploads are real test data. A separately supplied ordinary Sandbox purchase-review account uses the normal social service and its ordinary account, audience, contact, area and safety rules. Its Sandbox designation limits Apple payments to the test environment; it does not isolate social data or make ordinary members fictional. Sayroam offers no identity-check service, identity-check purchase or verification badge.

Sayroam is offered in the countries and regions shown for it in the App Store and where its service is available. The initial offering excludes the European Economic Area (EEA), United Kingdom, China mainland, Türkiye (Turkey), Indonesia and Australia. Later expansion is subject to the applicable regional arrangements. Features and purchases can vary by country. This availability does not remove existing privacy rights or replace local filing and other requirements that apply. Our privacy contact remains available for requests.

The following describes the profile, voice and explicit Accept controls when offered by the updated app and service. New personal profile edits, including sanitized custom-image thumbnails and supported movement, publish after structural validation without individual human preapproval. New direct private voices and personal profile voice posts publish after audio and account/audience validation without individual human preapproval. Shared local/community voices still wait for human review. Existing historical pending content is not automatically approved or released by this change. Each profile voice thread starts friends only; its owner may choose public sharing with eligible signed-in members. Private conversations are never copied into that thread. Reports, blocking, audience controls, post-publication moderation and removal still apply.

Appearance choices

The standard bird artwork, standard recorder, no frame and Lilac & Pearl colour are free. Account → Themes holds all appearance controls. Wuzzzzup has a US$4.99 base price; Gold handle has a US$1.00 base price. Recorder collection is one US$2.99 pack for twenty recorder looks, Profile frames is one US$1.99 pack for twenty frames, and Colour styles is one US$2.00 pack for all twelve colour choices. These are optional one-time cosmetics, not subscriptions or identity/age/safety checks. Apple shows the actual localized price before any available purchase. An unavailable purchase control is not an offer to charge you. Choosing a preview does not buy or apply an unowned paid appearance.

An appearance preview or an earlier free test choice is not paid ownership and never authorizes a later charge. The public app ignores earlier free-test preferences. Historical server test-frame choices are not shared as paid frames; buying a pack does not convert them without explicit reselection. Actual paid ownership has the separate purchase, restore and refund rules below.

Recover a forgotten password

For a password account, save your username and recovery code somewhere private, such as a password manager. You can also create or replace a code under Account → Create or replace recovery code while signed in, after confirming your current password. The code has 256 random bits; Sayroam stores only its hash and shows the readable code for you to save. A code remains valid until it is used or replaced.

On the sign-in screen, choose Forgot password? Use your recovery code. Enter your username, saved code and a new password. A successful reset consumes the old code, creates a replacement and ends all existing sign-ins. Save the replacement, then sign in with your new password. If the reset reply is interrupted, try signing in with the new password; while signed in, you can confirm that password to generate another code.

Recovery returns to the same existing account, preserving its purchase records and unlocked areas, subject to their existing eligibility and purchase status. It does not transfer a purchase, undo permanent deletion or lift an account restriction. This saved-code flow sends no email or reset link. Your private signup/provider email is collected separately for your account. If both password and saved code are lost, this release has no automatic recovery route or operator password-reset bypass. Never give the code to support or another person.

Stop contact or report a problem

You can independently pause contact for 24 hours or seven days, or block until you unblock. Either person’s block stops contact. Manage your own blocks under Account → Blocked people.

Use the flag on a received private voice, Report on a personal profile voice post, a local shared voice’s report control or Report profile on a profile. Shared-thread author controls offer blocking; blocking the starter hides the whole thread, while blocking a reply author hides their contributions. Reporting is separate from blocking, so use both when needed.

Direct private recordings can be up to 30 seconds and are delivered after audio validation and contact/account checks without waiting for individual human approval. New personal profile edits, including sanitized custom thumbnails and supported movement, and personal profile voices publish after successful structural validation without individual human preapproval. These checks do not assess what a speaker says or guarantee that content is safe. Report harmful content and block unwanted contact. The operator can investigate already delivered messages or published profiles and remove or restrict them. Shared local/community voices still wait for human review before other members can access them. Historical pending content is not automatically released. The operator personally handles content review, reports and appeals; AI moderation assistance is disabled. To dispute a decision, email the existing reference and explain the context. Investigation does not guarantee reversal or delivery. Good-faith reporting or disputing a decision is not itself a violation. Sayroam is not an emergency channel; for immediate danger, contact local emergency services.

See your own profile

Open Profile to see your authoritative published emoji profile and saved movement, Edit profile and Your voice thread. New valid profile edits, including custom thumbnails, publish immediately; any historical pending or rejected state stays separately labelled. The Profile page has no cosmetic shop or selectors. Use Account → Themes for appearance controls. Remove your emoji profile through Profile → Edit profile → (…) → Remove profile.

Your profile voice thread and connections

Open Profile → Your voice thread to record your own profile posts. The thread starts friends only. You can choose public sharing with eligible signed-in Sayroam members who can view your profile. The audience setting applies to all existing and future published profile posts; the app asks for confirmation before expanding the audience to public. Private conversations are never copied into this thread.

Only currently accepted, eligible friends can react with one emoji from the supplied palette. They can change or remove that reaction. Other people cannot add voice replies or typed comments. Profile posts and reactions do not create a connection or add area progress.

Only one initial private hello can remain outstanding between a pair. Once a valid hello is delivered, its recipient may choose Accept connection without recording a reply, or decline. Accepting connects those two accounts, reveals their display names to each other and permits friends-only profile voice access where offered. Compatible older clients may still accept through an explicit accepting voice reply. Neither direct flow waits for individual human approval. Listening alone does not accept.

Delete one of your own profile voice posts

  1. Open Profile → Your voice thread and find the post.
  2. Choose Delete post and confirm.
  3. Refresh the thread if the response is uncertain; contact support before trying to post the same recording again.

Successful deletion removes the post from member access and deletes its stored emoji reactions. Its media enters the retryable erasure queue. Limited post/author/retry metadata and review/report history remain until relevant account deletion; there is no automatic age purge for those remaining records. Reports on the post are marked reviewed. Deleting a post does not erase the account, private conversations, local threads or other profile posts. It cannot recall a recording someone independently saved. New valid personal posts publish to the selected eligible audience without individual human preapproval. Historical pending posts stay pending; rejection hides a recording and does not by itself physically erase it. Exact removed personal-audio payloads cannot be republished using a new retry key, even after deleting the rejected post. Exact removed profile content is also blocked under a new retry key; these checks do not assess meaning. Use the report reference to ask the operator to review a disputed decision.

This release adds deletion of your own profile voice posts. It does not add individual private-message or local-thread/reply deletion controls. For another content or privacy request, contact the privacy address above.

Delete an accessible account

  1. Sign in to the live account.
  2. Open Account → Delete account.
  3. Read the confirmation and choose Delete permanently.

Successful local deletion stops access, removes account records and signs you out. It removes connections, area access/progress, profile versions/movement, your profile voice posts and audience preference, linked reactions/review/report/retry records, your reactions/reports on others’ profile posts, related reports/blocks, linked notification records and account-linked Sayroam purchase rows. Minimal independent Apple-event metadata and later purchase state without an account link have a separate lifecycle, described in the Privacy Policy; this version has no automatic time-based purge for them. Private recordings sent or received stop being accessible. A local-thread starter’s account deletion removes their whole local thread, including other members’ replies; deleting a reply author removes their own replies in other local threads. Individual profile voice posts can be removed as described above; individual private-message or local-thread/reply deletion controls are not added by this feature.

Affected audio files enter a retryable erasure queue. Cleanup is attempted immediately, on startup and on later service activity in bounded batches. A failed cleanup can delay file removal without restoring app access. There is no guaranteed physical-erasure completion time. If a deletion request cannot reach the service, or unresolved profile-upload cleanup prevents safe accounting for stored media, the app displays an error instead of claiming completion: retry or contact support. Do not treat a failed request as a completed deletion. Signing out or removing the app does not complete a failed request.

For an Apple/Google-linked account, deletion removes the Sayroam account and provider binding and queues revocation of any encrypted provider refresh token before deleting the local account. A failed provider response remains unresolved for background retries and, after the bounded retry budget, operator attention. This revokes Sayroam's retained grant when confirmed; it does not delete your Apple/Google account or guarantee erasure of the provider's independent records. The app itself keeps only the resulting Sayroam session in Keychain; temporary OAuth values are cleared after the grant.

Deleting your account does not initiate an Apple refund or erase Apple’s own records. It cannot recall copies another person independently captured. It does not remove Genmoji from Apple’s keyboard. Backup, support and reviewer-export handling are described in the Privacy Policy.

If you cannot sign in or want another privacy action

For a forgotten password, use the saved-code recovery flow above. For another access or privacy request, email gravies.11.ribbons@icloud.com, state that you cannot access the app, explain the request and provide the username/reference you already know. Support may need proportionate ownership checks for a privacy request and must explain any applicable limit. No password or recovery code should be requested by ordinary email. An emailed request does not reset a password, instantly delete an account or grant restricted access.

You can also request access, correction, erasure, restriction, an appropriate portable copy, withdrawal of consent, objection or review of a disputed automated result where applicable. An accessible account can be deleted in the app without giving a reason or telephoning support.

Free accounts and sign-in

Account creation is free. Choose a unique username and private email/password or use an available Apple or Google sign-in option, confirm you are at least 18 and accept Privacy & Rules. Your email is not shown to other members. A password-signup email is not automatically verified; this release sends no verification-code, retry-code or password-reset email. Apple or Google can supply a verified email assertion for their own sign-in, including an Apple Hide My Email relay address. Matching email text alone does not merge accounts.

Sayroam does not ask for an ID, selfie, biometric comparison or verification payment in this signup flow. The adult declaration is not an age check, and a username or login is not proof of real identity. Report suspected underage use or impersonation through the app or the support address. Do not email identity documents or selfies.

For a password account, use the saved-code recovery route above. For Apple or Google sign-in, use that original provider's available authentication/recovery process. These routes do not transfer an existing account merely because the email matches. If you cannot regain access, contact support about the available privacy or purchase options; no operator login bypass is promised.

Optional Gold handle

The Gold handle is an optional one-time cosmetic purchase with a US$1.00 base price. Apple shows the actual localized price before confirmation. It adds a gold-coloured shimmer only to your @username, where that username is already permitted to appear. Your separate display name stays ordinary and is not styled gold. It has no shield or verification badge and does not check or establish identity, age, uniqueness, safety, trustworthiness or intentions. It does not reveal a hidden name, change the connection rules, unlock an area or give extra messaging access.

Other members see your @username only after an accepted active connection and while both accounts remain eligible and neither person has blocked or paused the other. It is hidden before acceptance, during a block or pause, or when either account is inactive or restricted. A display name already shared with a connection may remain visible in connection history or a blocked list; hiding the @username cannot make someone forget information they already learned.

The service grants this appearance only after validating the Apple purchase and its binding to the original Sayroam account used to buy it. Payment alone, a saved preference or a screenshot is not an entitlement. Use the purchase-recovery/restore control with that same Sayroam account and the matching Apple purchase. Restoring does not transfer Gold handle to another Sayroam account, including an account using the same email or Apple Account. A refund or revocation removes the appearance; recovery does not override that result. There is no subscription.

Gold handle purchases remain unavailable until the app and service actually offer them. Do not buy an area pass or Wuzzzzup expecting it to grant Gold handle. Account deletion removes its account-linked service entitlement and does not itself request an Apple refund or transfer ownership. Contact support before deleting an account if a paid purchase is affected. Apple’s refund process and mandatory consumer rights remain protected.

Optional recorder and profile-frame collections

The Recorder collection is one optional one-time US$2.99 base-price pack containing all twenty recorder looks: Ocean, Aurora, Cosmos, Sunrise, Forest, Ember, Glacier, Desert, Lagoon, Storm, Prism, Neon, Moonlight, Meadow, Confetti, Ripple, Vinyl, Lantern, Comet and Origami. The Profile frames collection is one separate optional one-time US$1.99 base-price pack containing all twenty frames: Halo, Orbit, Bloom, Scallop, Postage, Diamond, Woven, Laurel, Constellation, Wave, Circuit, Ribbon, Sunburst, Droplet, Facet, Bamboo, Cloud, Confetti, Aurora and Arch. These are two packs, not a charge for each design. Apple shows the actual localized price before any available purchase. There is no subscription.

Both collections are cosmetic only. Recorder designs change the recording button's visuals, not your voice, pitch, speed or recording limit. Frames surround eligible published emoji artwork; they do not change account, area, connection, messaging or review permissions, reveal a hidden @username or publish a historical pending profile edit. A frame is not an identity, age or safety badge. A free preview or saved selection does not establish paid pack ownership. A previous free-test choice is not a paid purchase.

Each pack requires a validated Apple purchase bound to the original Sayroam account used to buy it, as well as the matching Apple purchase. Recovery/restore on that original account does not transfer a pack to another Sayroam account, even if it uses the same email or Apple Account. A refund or revocation removes the affected paid appearance; restoring cannot override that result. This account binding differs from the existing Wuzzzzup artwork, which follows its purchasing Apple Account. Account deletion removes account-linked collection entitlement and frame-selection rows, does not automatically request an Apple refund and does not transfer ownership. Mandatory consumer rights and the existing support/refund-assistance policy remain protected.

A collection can be purchased only when its buy control is available and Apple shows the actual local price for your confirmation. Existing purchase recovery is separate from new-purchase availability. The standard recorder and no frame remain available without buying a collection.

Free recording tools and saved voices

Pause/resume and trimming are free. New recordings remain limited to 30 seconds of captured audio; time spent paused does not count. A paused capture is unfinished: choose Stop before listening, trimming or sending. Interruption, backgrounding or a lost audio route ends the capture safely rather than continuing unattended.

After Stop, the trim controls select a start and end while keeping at least one second. Apply trim exports locally without voice effects or pitch/time changes. The original remains available while the draft stays open, including for Reset trim. A failed or cancelled export leaves the previous draft in place. Nothing is uploaded until the separate Send, Share or Post voice action. Closing/discarding removes the tracked local draft files. Once a network send has been attempted, that draft stays unchanged for retry; explicitly choose Record again to make a new recording rather than silently editing the same attempted send. These controls do not change the audience, consent, audio-validation or review rules.

Save voice creates a local bookmark to an ordinary direct message, not a second recording or an offline audio archive. Bookmarks contain the message identifier, counterpart identifier and direct-message context, scoped to the original account and API address in this device's preferences. Home → Your voices → Saved shows a link only while the original recording is currently available to that account. Playback still requires the source's current authorization. A bookmark cannot bypass either person's block, a restriction, source deletion, an unavailable account or another lost access condition. A successful authoritative refresh can remove stale links; a failed refresh is not proof that the source was deleted. Removing a bookmark or clearing saved activity does not delete the original recording. Signing out clears this device activity; device backups remain subject to iPhone settings.

Purchases and missing entitlements

Your account and first area are free. An additional area pass has a US$0.99 base price and is consumable. StoreKit displays the actual localized price before confirmation. It is not a subscription. A paid area does not buy a reply or guarantee other members’ availability.

Use Explore’s Recover purchases for an unfinished area purchase. Keep the same Apple purchase and Sayroam account. Recovery is different from restoring a consumed pass or transferring an account. If a paid area cannot unlock because eligibility/location changed, a credited unused pass remains unspent.

Account deletion removes the service’s account-linked pass records and area history. A recovery code cannot restore a permanently deleted account. Automatic transfer/restoration of its purchases into a new Sayroam account is not supported. Contact support before repeating payment or if a purchase is affected; this limitation does not remove your mandatory consumer rights. Other paid-access problems and permanent closure. For paid-area, Wuzzzzup, Gold handle, Recorder collection, Profile frames or Colour styles access problems, lost credentials, account deletion, refund/revocation or entitlement issues, and permanent service closure, contact support. The operator reviews the case, helps with existing account/purchase-recovery options and assists with Apple refund requests. A saved recovery code can recover the same existing password account. An unused credited area pass stays unspent if an unlock fails. Wuzzzzup restoration follows the purchasing Apple Account; Gold handle and the three collection packs require the original Sayroam account as well as the matching Apple purchase. Permanent account deletion is irreversible, does not itself request a refund and does not automatically transfer passes, areas, Gold handle or collection-pack ownership into a new account. We guarantee neither transfer, refund approval nor amount; Apple decides its refund requests and mandatory rights remain protected. Account creation remains free. Any historical paid-access case retains the rights applicable to its original circumstances.

For Apple-billed purchases, request a refund through Apple. Account deletion does not automatically create a refund. Eligibility and timing follow Apple’s applicable processes and your consumer rights; Sayroam does not promise approval or impose a general non-refundable rule here.

Optional Wuzzzzup theme

Open Account → Themes → Your recorder and choose Wuzzzzup. Browsing is a free preview and does not apply unowned artwork. The optional paid theme is a one-time non-consumable at a US$4.99 base price; StoreKit shows the actual localized price. There is no subscription. It changes artwork only and does not replace an area pass.

Choose Your recorder → Wuzzzzup → Restore Theme with the same Apple Account that bought it, including when using another Sayroam account. Restore is available while new purchases are paused. A free preview or saved appearance preference is not purchase proof. If the entitlement is revoked or cannot be verified, the paid appearance is not unlocked and Standard remains available. Contact support with an existing transaction reference if needed; do not send an Apple password or payment-card information.

Theme restore remains tied to the original Apple Account. It is separate from the area-pass account-deletion limitations above and does not transfer ownership to another Apple Account. Deleting a Sayroam account does not initiate an Apple refund. For an Apple-billed theme refund, use the Apple request link above; approval and timing are not guaranteed by Sayroam.

Private owner financial tests

The designated owner account has a separately enabled Apple Sandbox/TestFlight financial screen. It makes no real charge and grants no ordinary account, voice, area or paid-theme access. Its test payments and recovery use real account-linked financial records, separate from ordinary entitlements. A finished consumable area test may not be returned by Apple; the server's test counts are authoritative. An older receipt cannot clear a newer pending checkout. Unknown or interrupted payments can stay blocked without automatic expiry; use recovery or ask support before trying another purchase. Do not email receipts, signed payloads, passwords or recovery codes. Read private purchase-test privacy for local attempt/transaction markers, server retention and deletion limits. This is different from both the hosted fictional review account and ordinary paid-service remedies above.

Separately supplied review accounts

A hosted App Review account is labelled as a review sandbox. It contains fictional members and simulated account/area access; it does not charge for area passes or a theme. Explicit uploads still reach its separate server storage and can be accessible to the operator and the relevant holders of test credentials. Use the account/profile removal controls or contact support about test data. See the review-account privacy notice for access, deletion and the absence of automatic content expiry. Do not use a supplied shared test account for sensitive personal content.

Smaller changes and the demo

Privacy · Terms · Community Standards

Appearance and navigation

The five tabs are Home, Connections, Explore, Profile and Account, in that order. Open Account → Themes for Colour style, Your recorder, Profile frames and Gold handle controls. Profile contains your published profile, Edit profile and Your voice thread, without a shop or cosmetic selectors. Remove your emoji profile through Profile → Edit profile → (…) → Remove profile; removal deletes stored profile versions, not your account or connections. Private conversations are in Home → Your voices. Text uses a fixed system font with iPhone text-size/accessibility settings; there is no font-style selector or font purchase. Lilac & Pearl is free; other colour choices require the separate Colour styles pack described above.

Colour styles

Lilac & Pearl remains the free default. The optional one-time Colour styles pack has a US$2.00 base price and includes all twelve supplied styles; it is not a payment for each style. Apple shows the actual local price before any available purchase. Previewing is free; applying a paid colour requires current server-confirmed pack ownership bound to the original Sayroam account and matching Apple purchase. Restore does not transfer the pack to another Sayroam account. Refund, revocation, account restriction or sign-out returns the visible style to the free default.

The selected paid colour is saved only in device preferences scoped to the API address and Sayroam account. The service receives purchase proof and keeps the account-bound entitlement/lifecycle records, not the chosen colour identifier. Old unscoped free-test colour preferences are ignored in paid mode. A saved preference is not an entitlement and never authorizes a later charge. This is separate from the existing Wuzzzzup artwork ownership, which follows its purchasing Apple Account.